1. How can I place an order with AstroStyl?
To place an order, simply visit our website at astrostyl.shop and select the products you want. Then, follow the instructions during the checkout process.

2. What payment methods do you accept?
We accept all debit and credit cards, UnionPay, Mastercard, Visa, American Express, Discover. All payments are securely processed through PayPal.

3. How long does shipping take?
Shipping typically occurs within 1-3 business days after the order is placed. You will receive a tracking number to monitor the status of your delivery.

4. What should I do if I want to change or cancel my order?
Changes or cancellations can be made within 24 hours of placing the order. Please contact our customer service team to arrange this.

5. What should I do if I receive a damaged or incorrect item?
Please send a photo of the item along with your order number to support@astrostyl.shop within 7 days of receiving the item. We will promptly review the issue and send a replacement.

6. How can I return an item?
Returns are accepted within 30 days of delivery, provided the items are unused and in their original packaging. Please email us at support@astrostyl.shop to initiate the return process.

7. Do you offer a money-back guarantee?
Yes, we offer a 10-day money-back guarantee on our products. If you are dissatisfied, please contact our customer service team.

8. How secure is my payment information?
Our website is PCI-compliant and uses SSL encryption to protect your payment information. Your card number is not accessible to us.

9. Where can I find your Privacy Policy?
Details on how we handle personal data can be found in our Privacy Policy on our website.

10. How can I contact customer service?
You can reach us by email at support@astrostyl.shop or by live chat. Our customer service team is available Monday to Friday, from 9:00 AM to 5:00 PM GMT.